"We have two ears and one mouth so that we can listen twice as much as we speak." - Epictetus

Good communication is the basis of any teamwork, without it cooperation and collaboration can't exist. Quite often a team's biggest fault is that they don't communicate enough or effectively. This can lead to all kinds of problems such as misunderstandings, mistakes that could have been avoided and missed opportunities. 

Not only this but bad communication can also lead to a lack in quality, productivity and sales, as team members don't cooperate with one another working on their own rather than with their colleagues.

Our aim is to help you and your colleagues to improve those basic communication skills. We want your team to gain a better understanding of the importance of effective communication, how they can achieve it and what difference it will make at the work place. We can also attempt to tackle any specific problems your organisation may have in communication.



  • Improve communication skills within the team
  • Address challenges of communication between departments
  • Create a better understanding between colleagues
  • Leave with a new approach to working and communicating within the team


9:00am Arrivals, tea, coffee and breakfast buffet.
9:30am Setting the scene, looking at goals and objectives for the day
9:45am Ice Breakers – mini communication exercises
10:15am Classroom Theory –Communication basics: understanding what makes effective communication; pitfalls to avoid and good practice.
10:30am Multi-Activity Challenges based on communication: examining problems and how to overcome them
12:00pm Debrief – reviewing the morning activities and lessons learned.
12:15pm Lunch
12:45pm Trebuchet Activity – application of earlier lessons learned on a more challenging activity.
1:45pm Review of activity and introduction to Transactional Analysis
2:00pm Break
2:15pm High Ropes Activity, Crate Stacking – further application of lessons learned when out of your comfort zone
4:15pm Break
4:30pm Final debrief and application of learning at work
crate stack

Key Points

  • Basics of communication are looked at initially including ensuring information is clear, correct, concise, relevant and using the best terminology.
  • Communication is then looked at, at a deeper level gaining awareness of the hidden messages we communicate in how we speak to each other and the importance of communication being 2-way.
  • Transactional Analysis looks at the roles we can play when communicating in different situations.
  • Development of effective listening skills – “deep listening” – key to effective two way communication.